Exchange Policy/Contact Us
Please, make sure you try on WITH THE TAGS ATTACHED! Gift receipts are super helpful, but tags *attached* are necessary. You can always exchange for another size immediately or- get store credit and shop later. No returns or cash back. Holiday items/tees are final sale. Sale items marked down more than 20% is considered a FINAL SALE.
No returns, store credit only. Our Exchange Policy is you may return any clothing item as long as they still have our tags and look to be in brand new condition within 14 days. NO TAGS-NO EXCHANGE. The Pink Pug management may refuse the exchange if they see fit. Exchanged items must be free of cigarette smoke and pet hair. Items will not be eligible for exchanges past 14 days.
Exchanges are welcome for another size, or other item equal/lesser value.
ONLINE EXCHANGES- if you have placed an order online and you need to exchange a size, PLEASE call the store or email us (ashley@thepinkpugshop) to guarantee we save the size you need for you. YOU will be responsible for your return shipping costs back to us. If you are exchanging an item via mail, you will be responsible for return shipping costs along with your exchanged items shipping cost back to you. We always recommend shipping products via USPS Priority Shipping with tracking to be sure it makes it back to us. We will only issue the exchange once the returned product is in our hands. After speaking with us, please mail your product back to
The Pink Pug
4300 N. Midland Dr. Suite 109
Midland TX, 79707
The Pink Pug is NOT responsible for items that are lost or damaged in the mail. The USPS will be solely responsible once the items have been shipped. You will receive an email once your order has been shipped that will include your tracking number. We are also NOT responsible for items marked "delivered" by the post office. You will need to contact your local post office for information regarding your package. We offer Priority Shipping via USPS and never require a signature. IF YOU WOULD LIKE TO REQUEST A "SIGNATURE REQUIRED", please contact us BEFORE placing your order so we can quote you a shipping price.
Sale Items, jewelry, gifts, seasonings, hats, seasonal items- INCLUDING HOLIDAY TEES and DECOR, soda and candy, and furniture items are FINAL SALE.
Cancellations- After an order has been placed, we cannot cancel an order and issue a refund. If you no longer need the items, you will be issued a store credit.
432-704-5386, Shop Phone